Many businesses implement Salesforce solutions and relax, hoping the deployed solutions will autonomously help the business to increase productivity and grow. Most of these business projects end up not meeting the intended goals. According to a report by CIO, about 33% of CRM projects fail due to a lack of commitment and expertise to help the projects succeed. Successful implementation of Salesforce solutions demands active engagement and technical expertise, which is why organizations must look for an implementation partner. But how do you choose the right implementation partner? Businesses looking forward to creating a partnership with Salesforce experts must understand several things about Salesforce consulting. This article quickly takes you through 8 things you must know about Salesforce consulting.
Salesforce consultants are technology experts who implement and optimize Salesforce products in an effective and scalable way aligned with the client’s needs and expectations. Salesforce consultants play a critical role in helping organizations get the most out of their Salesforce investments. The core responsibilities of Salesforce consultants range from configuration tasks to requirements collection and keeping projects on track.
As mentioned earlier, Salesforce solutions are more successful when bolstered with the right expertise and commitment from the organization. Salesforce consulting services provide the necessary proficiency to boost the performance of Salesforce solutions and enhance the organizational efficiency and productivity of the business. Salesforce consulting also helps businesses augment customer satisfaction rates by rejuvenating customer relationships across all interaction channels.
1. Salesforce Consulting Boosts Profitability
Organizations that leverage the services of Salesforce consultants usually register growth in profits. According to our research, businesses that use Salesforce Consulting services from reputable practitioners usually increase their profitability by as much as 25 percent. Studies show that the surge in profits usually starts towards the end of the first year and becomes more pronounced after two to three years. An increase in profits results from the end-to-end assessment of different facets that impact a business’s selling system. This assessment informs a sequence of actions that streamlines the business’ sales funnel and aligns it to the company’s revenue streams.
2. Salesforce Consulting Relieves the Burden of Decision-making
Running a successful business requires serious decision-making, with seasoned professionals to provide support whenever necessary. Investing in Salesforce consulting helps business management to make vital decisions regarding the organization’s technology and how it can be used to achieve maximum returns. In fact, managements that hire Salesforce consultants do not need to hassle coming up with clever ideas on managing the business’ technology stack. Salesforce consultants usually take up the mantle of checking business resources, analyzing current strategies, and proposing valuable strategies to the business.
3. They Provide Customer Insights
The success of a business primarily depends on its ability to understand its customers and their needs. Salesforce consultants have the required skills and tools to help businesses have a 360-degree view of their customers. Advanced Salesforce consultants like SOLVD help their partners to understand their customers’ behavior by tracking customer data from various interaction channels and consolidating the insights to have a comprehensive understanding of the customers.
4. Salesforce Consultants Are Fast
The modern business environment is volatile. For businesses to thrive in the ever-changing business environment, they must be agile and be able to respond to situations quickly. Reputable Salesforce consultants like Solvd understand the need to respond quickly to their customers’ needs. Quick response ensures businesses act proactively to seize incoming opportunities or react swiftly to avoid resource wastages and missing out.
5. Salesforce Infrastructure Customization
Every business is unique, and the uniqueness of each business determines the kind of solutions suitable to it. Salesforce consulting helps businesses implement bespoke solutions that precisely meet their business needs. Salesforce consultants have a vast knowledge of available Salesforce apps and how they can be integrated to solve unique business needs. Consultants from reliable firms also have the requisite skills of customizing Salesforce solutions.
6. Salesforce Consulting Facilitates a Faster Transition
Tech stack transitions are common activities in businesses. After several years, tech stacks become obsolete, and businesses must move on to new ones to remain competitive. Moving to a new tech stack can be laborious and time-consuming. Salesforce consultants specialize in helping businesses transition to new Salesforce systems hassle-free. Advanced Salesforce consultants such as SOLVD have the necessary skills to develop custom-effective adoption strategies.
7. Salesforce Consulting Enhances Interaction with the Global Community
It is essential for businesses to remain connected to the global community even if their markets are local. Partnering with reputable Salesforce consultants like SOLVD allows local businesses to be connected to the global marketplace. This is mainly achieved through connections these consultancy firms have already established with the international market.
8. Work with Certified Salesforce Consultants
Salesforce consulting has a myriad of benefits to its users. However, businesses that use services of under-qualified consultants do not reap maximum benefits of associating with Salesforce consultants. When looking to partner with a Salesforce consultancy firm, it is critical to settle for an organization with all the necessary Salesforce certifications, such as SOLVD.