If you’ve ever used AI tools like ChatGPT, Gemini, or GitHub Copilot and gotten the wrong answer, you’re not alone.
AI can be helpful, fast, and powerful—but sometimes it just makes stuff up.
At SOLVD, we help businesses use AI to save time and get better results. But we also show them how to avoid common mistakes—especially when it comes to Salesforce.
“AI can sometimes hallucinate or confidently present incorrect information.” – Miles Blake, SOLVD Consultant
Here’s why that happens—and what you can do to use AI smarter.
AI tools work by looking at patterns in massive amounts of text data. They aren’t pulling answers from a live source or a verified Salesforce manual.
That means:
“AI might suggest outdated API references like Apex methods that were deprecated several releases ago.” – Miles Blake, SOLVD Consultant
In Salesforce, this can lead to errors. For example, AI might give you code that:
And unless the AI is connected to your system directly (which most aren’t), it won’t know how things are really set up in your org.
Let’s say you ask AI to write a trigger to auto-close a case. It might give you a script that works in general—but it doesn’t know if:
“It won’t verify if your org already manages this through a flow or if there are any policies restricting the use of triggers.” – Miles Blake, SOLVD Consultant
That’s how things break—or create more confusion instead of solving the problem.
Yes—as long as you use it the right way.
AI can help:
But it needs a human in the loop. Someone who knows the system, can check for mistakes, and adjust things to fit the real context.
“Despite these limitations, AI remains an incredibly powerful tool, especially when used appropriately and with proper oversight.” – Miles Blake, SOLVD Consultant
That’s why we work closely with our clients at SOLVD.cloud—to make sure they’re getting the best out of AI without running into trouble.
We help Salesforce teams use AI safely, effectively, and with confidence.
📅 Book a free discovery call with SOLVD.cloud to learn how we can help you build smarter, safer automations using AI.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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