If you use Agentforce, you should know if it’s making things easier. The best way to check is by looking at simple numbers that show how well it’s working.
Here are six easy ways to see if Agentforce is helping.
This means fixing a customer’s issue on the first call, without needing to call again.
Why it matters: If problems get solved fast, customers are happy, and your team saves time.
What to do: If people keep calling back, your team might need better training or better answers.
This tracks how often customer problems need to be sent to a manager.
Why it matters: If this happens a lot, your team might need more training.
What to do: Teach your team how to handle tough problems on their own.
This shows how many customer problems each worker fixes.
Why it matters: If workers solve a lot of problems, customers get help faster.
What to do: If workers rush too much, focus on solving problems well, not just fast.
This shows how many interested buyers actually make a purchase.
Why it matters: A high number means your team is good at helping customers decide to buy.
What to do: If not many people buy, your team may need better training or better follow-ups.
This tracks how many customer calls your team gets.
Why it matters: If your team gets too many calls, they might feel stressed.
What to do: You might need more workers or better self-help options for customers.
This shows how happy customers feel after talking to your team.
Why it matters: Happy customers stay longer and buy more.
What to do: If customers aren’t happy, find out why and fix it.
Checking these six things helps you see if Agentforce is helping or if something needs to change.
As Miles Blake, a Salesforce Consultant at SOLVD, says:
“Tracking the right numbers helps you know if Agentforce is really working for you.”
If you want to make sure Agentforce is doing its best, SOLVD can help.
Want better results with Agentforce?
Book a call with SOLVD today!
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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