Every business is different. So it’s no surprise that leaders often ask us:
Can we change how AgentForce looks or works?
The short answer is: yes — but only in certain places.
If you’re using AgentForce inside Salesforce, your options are limited. But if you’re putting AgentForce on a public website or app, you’ve got much more freedom.
Let’s break it down.
Right now, when agents use AgentForce inside Salesforce, it works through a built-in chat interface called Einstein Copilot. This interface is clean and simple—but not very customizable.
“Sadly, as it stands within Salesforce, we are a little bit limited.” – Devyn Smith, SOLVD Consultant
You can use the chat, but you can’t change the look, layout, or behavior. It’s designed to be consistent across all Salesforce experiences, which helps with reliability—but not with flexibility.
If you’re using AgentForce on a customer-facing interface—like a support page, mobile app, or web portal—there’s a lot more room to make it your own.
Salesforce offers something called Messaging for Web and In-App, which includes APIs that let developers fully embed and customize the chat experience.
“You can customize it with different options for your clients or customers to streamline the experience.” – Devyn Smith, SOLVD Consultant
You can:
There’s even a Salesforce Developer video that walks through how to do this, making it easier for your dev team to get started.
If your customer support experience doesn’t look or feel like your brand, people notice. And if your agents have to work around an interface that isn’t designed for their workflow, they get slower, not faster.
AgentForce was built to streamline service — but tailoring it to your business makes it even more powerful.
At SOLVD, we help mid-market SaaS businesses bring their AI tools to life. Whether that means adding AgentForce to your website or improving how your support team uses it every day, we can help.
Schedule a quick strategy call with SOLVD.cloud today.
Let’s make AgentForce fit your business — not the other way around.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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