AgentForce is a powerful tool that helps businesses with AI-driven customer service. But like any new technology, it has some limits. Knowing what AgentForce can and cannot do will help you set the right expectations.
AgentForce only works on Enterprise, Performance, and Unlimited editions of Salesforce. If you use Essentials or Starter editions, you will not have full access to AgentForce.
Right now, you can only create 20 agents in a single Salesforce account. These agents can be used for different tasks, like handling sales or customer service. But once you reach 20, you cannot add more.
Also, version control is not available for agents. This means you cannot create different versions of the same agent. If you need to make changes, you must turn off the agent, edit it, and then turn it back on.
Each agent can handle up to 15 topics. A topic is a type of request an agent can manage during a customer conversation. If you need more, you may have to create different agents for different needs.
Within each topic, an agent can perform up to 15 actions. If your business needs more complex workflows, you might need to simplify them to fit within these limits.
When customers send messages to your agents, there are limits on how long those messages can be. Here are the current limits for different messaging platforms:
If a customer’s message is longer than the limit, it may be cut off or need to be split into multiple messages.
Right now, AgentForce supports only a few languages:
Other languages may be added in the future, but for now, businesses that need support in other languages may face challenges.
AgentForce is growing and improving. If you want to get the most out of it, visit SOLVD.cloud or check out our YouTube channel for more information.
By understanding these limits, businesses can plan better and use AgentForce in the best way possible.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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