If you lead a service-based business, you know the pressure to respond to customers fast, keep them happy, and not burn out your team. The good news? There are easy ways to automate parts of your service work using AI — and they can make a big difference.
Customer service teams are often flooded with requests — many of which are simple questions. These could be answered quickly if customers had just read the FAQ. But they didn’t. So your agents spend time answering the same thing again and again.
“A lot of these questions are easy to answer, but still take up a lot of agent time,” — Evan Connell, Consulting Manager at SOLVD
Imagine having an AI helper that knows your knowledge base and can respond to these simple questions automatically. That’s not a future idea — it’s possible today.
“You can scale much easier than hiring more agents.” — Evan Connell, Consulting Manager at SOLVD
Here’s how it works:
This system keeps your service fast and frees your team to handle more complex needs.
AI can even learn from call recordings. If an agent answers a question that isn’t in your help articles, AI can start a draft to add that information to your knowledge base.
“Now your knowledge base is building itself.” — Evan Connell, Consulting Manager at SOLVD
It can also catch mistakes or problems — like if an agent said something they shouldn’t. With automation, you can catch and fix it quickly.
Tools like Salesforce’s Agentforce or Zendesk’s AI helpers are already making this happen. These platforms are adding features like:
Even if your platform doesn’t have all these features yet, many do — or will soon.
Automation is no longer a nice-to-have — it’s the key to doing more with less and keeping customers happy.
At SOLVD, we help service teams put the right AI tools in place without slowing down. Let’s make your service team faster, smarter, and ready for growth.
→ Schedule a Free Call with SOLVD.cloud
Let’s talk about where your service team can win with automation.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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