Salesforce has introduced a smart AI tool called AgentForce. It does more than a basic chatbot. It uses AI to collect information, think through problems, and take action. But what makes AgentForce useful? Let’s look at its three main features: Data, Thinking, and Actions.
AgentForce works with Salesforce data. Businesses decide what information the AI can see, just like setting permissions for a Salesforce user.
“When you create a new user, you control what they can see and do. The same applies to AgentForce.” – Josh Kartchner, SOLVD Consultant
AgentForce can also connect to Data Cloud. This allows businesses to bring in data from different sources, helping AI see the full picture.
AgentForce is more than a chatbot with pre-set answers. It uses AI models like Large Language Models (LLMs) and the Atlas Reasoning Engine to understand data and respond correctly.
“The Atlas Reasoning Engine helps AgentForce think and make smart choices based on the data it gets.” – Josh Kartchner, SOLVD Consultant
This means AgentForce can process customer requests, solve issues, and offer solutions in real time.
After understanding the data, AgentForce takes action. AI agents can:
Like human users, AgentForce can only do what it has permission to do. Businesses can set up the AI’s abilities based on their needs.
AgentForce is part of Einstein Generative AI in Salesforce. Businesses can create and customize AI agents for customer service, sales, and more.
To see AgentForce in action, visit SOLVD.cloud or check out our YouTube channel for demos and insights.
Want to use AI to improve your business? Try AgentForce today!
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