Are you in charge of a mid-sized software company? Do you want your company to grow faster, make more money, and easily see your important data so you can make good choices? If so, you’re probably dealing with a big problem: how to keep your customer service team doing a great job when technology changes so quickly.
A lot of companies today have slow ways of doing things and don’t use automation. This makes their business move slowly. They can start to fall behind other companies that are using new AI technology. It’s not just the business problems; it’s also how this makes you feel. Do you feel stressed? Frustrated? Worried that your company might not succeed in the future?
It’s not fair if a company fails just because it doesn’t have the tools and know-how to compete. At SOLVD, we understand how hard it is to keep up with all the new stuff in AI and automation. That’s why we’re here to help.
We have a history of helping companies like yours do very well. We’ve helped businesses increase how much they get done by 2 to 5 times using AI and automation.
So, how can you make your customer service team get more done? The answer is AgentForce Service Assistant.
“It’s like a helper AI that helps service people solve customer problems faster with quick summaries of the problems and step-by-step help,” says Danny Wright, SOLVD Consultant.
AgentForce Service Assistant is a tool in Salesforce that makes service people much better at their jobs. It uses AI to give quick summaries of customer issues and tells them how to fix those issues, so they can solve problems faster and get more done.
“This helps them fix things faster because they don’t have to search through company rules, old cases, or help articles,” says Danny Wright, SOLVD Consultant.
“Service Assistant gives very specific help by using your company’s information and service rules.” -Danny Wright, SOLVD Consultant.
To make sure it only makes service plans when they’re needed, Service Assistant uses certain rules. You can set these rules to decide when a problem should get a service plan. This lets you choose when and for what kinds of problems service plans are made.
This is important: Companies that use AI and automation will do great, grow a lot, make more money, and easily see what’s going on in their business. Companies that don’t might fall behind, make less money, and could even disappear in the next few years.
Don’t let your company miss out. Use the power of AI and automation to do more than just survive—succeed.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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