Subscription Salesforce Support for Your Business
Subscription Salesforce Support from SOLVD starts at $6,480 per month for 80 hours of dedicated expert access. Unlike traditional managed services or hourly support, our subscription model gives you the same consultants who built your system — providing ongoing optimization, proactive improvements, and dedicated resources on a predictable monthly fee. No hourly billing. No surprise invoices. No staff turnover.
Sound Familiar?
- Your team wastes time troubleshooting Salesforce instead of focusing on critical work.
- You stress about whether Salesforce can support your growth.
- Your tools get in the way instead of driving your goals.
- You need cost-effective support with access to specialized experts.
The Solution
We understand the headaches of dealing with Salesforce issues day-to-day.
That’s why we provide proactive, expert support that keeps your Salesforce systems performing at their best.
Meet to assess your specific support needs.
Find a solution to optimize for both cost and expertise.
Get consultants who feel like members of your team.
What Is Subscription Salesforce Support?
Subscription Salesforce Support is SOLVD’s ongoing service model that replaces traditional outsourced admin and managed services with a predictable monthly subscription. Instead of paying hourly rates for reactive break-fix support, you get dedicated Generalist and Specialist Consultants who proactively optimize your Salesforce environment, build new automation, and ensure your systems evolve as your business grows.
The key difference is resource continuity — the same consultants who implement your system stay with you for ongoing support. This eliminates the knowledge transfer delays and context-switching that plague traditional support models, resulting in 20-30% faster issue resolution and continuous improvement rather than just maintenance.
How Much Does Ongoing Salesforce Support Cost?
SOLVD’s Subscription Support starts at $6,480 per month for 80 hours of Generalist Consultant bandwidth. For organizations needing more capacity, the Scale package provides 160 hours per month at $12,240, and the Transform package offers 640+ hours starting at $50,000 per month for enterprise-level support needs. Specialist Consultant hours for complex work like CPQ, Data Cloud, or custom development can be added at $200-$250 per hour.
Compared to hiring a full-time Salesforce administrator (average salary $95,000-$120,000 plus benefits, training, and management overhead), subscription support delivers broader expertise at a lower total cost — with the flexibility to scale up or down as your needs change.
How Is Subscription Support Different from Traditional Managed Services?
Traditional managed services and outsourced admin typically involve hourly billing, rotating staff, and reactive support — you submit a ticket, someone you’ve never met picks it up, and you pay for every hour spent. SOLVD’s Subscription Support model flips this entirely. You subscribe to a dedicated team at a fixed monthly cost. They learn your org, your processes, and your business goals. They proactively identify improvements rather than waiting for things to break.
Three specific advantages set subscription support apart. First, resource continuity means your consultants already know your system because they built it. Second, subscription pricing incentivizes speed and efficiency — we’re motivated to deliver maximum value, not maximize billable hours. Third, you get access to both Generalist and Specialist Consultants through one subscription, rather than hiring separate vendors for admin work and complex projects.
The Stakes
Failure
- Slow Operations: Delayed workflows and inefficiencies stall growth.
- Support Issues: Offshore SLAs and language barriers block real-time solutions.
- Unpredictable Costs: Unclear billing disrupts financial planning.
Success
- Reliable Growth: Real-time support keeps Salesforce dependable and agile.
- Expert Help: Minimized downtime and enhanced efficiency.
- Scalable Solutions: Transparent billing and support to grow with your needs.
Will Your Business Become a Success Story?
Frequently Asked Questions
How quickly can I get started with Subscription Support?
Most clients are onboarded within 1-2 weeks. If you’re transitioning from an active implementation with SOLVD, the same consultants continue seamlessly — no onboarding delay at all.
What happens if I don’t use all my hours in a month?
Hours are allocated on a monthly basis and do not roll over. Your dedicated consultants will proactively identify optimization opportunities and backlog items to ensure you’re getting full value every month.
Can I mix Generalist and Specialist Consultant hours?
Yes. Most subscription support clients use Generalist Consultants for day-to-day admin and optimization, and add Specialist Consultant hours when they need complex work like CPQ configuration, custom Apex development, or Data Cloud implementation.
What if my needs change mid-contract?
You can scale up by adding hours in minimum increments — 40 hours for Generalist Consultants or 10 hours for Specialist Consultants. If your needs decrease, we’ll work with you to adjust at your next renewal.
Do I get the same consultants every month?
Yes — resource continuity is a core advantage of our model. The consultants assigned to your account stay with you long-term, building deep knowledge of your org, processes, and business goals.
Is Subscription Support only for Salesforce?
No. While Salesforce is our primary platform, our consultants support automation across your full tech stack, including integrations, custom applications, and cross-platform workflows.
How is progress communicated?
You’ll receive a Weekly Value Review covering what was delivered, what’s next, and any blockers — plus a Monthly Value Review that summarizes business outcomes achieved and aligns priorities for the coming month.
