In the world of sales, accurate compensation is crucial. It not only keeps your sales team motivated and engaged but also ensures fairness and transparency. Salesforce recognizes this and has introduced a new feature called Audit History for Splits and Opportunity Teams, allowing you to track changes and ensure accurate sales compensation.
In this blog post, we’ll dive deep into this feature, discussing its significance, benefits, and challenges. We’ll also provide real-world examples and actionable tips to help you make the most of it. So, let’s get started.
The Significance of Audit History for Splits and Opportunity Teams
Sales teams often work collaboratively, sharing access to opportunities and splitting commissions. However, this shared responsibility can create complications when it comes to accurately compensating team members. That’s where the Audit History feature comes in.
By providing a detailed record of every change made to opportunity splits, opportunity product splits, and opportunity team members, Audit History ensures transparency and accountability. With this feature, you can:
1. Identify and rectify errors: Let’s say an opportunity split is mistakenly updated, resulting in an incorrect distribution of commission. Audit History allows you to pinpoint the change and take corrective actions before the compensation is processed.
2. Track performance and contribution: With the ability to see who made changes and when, you can assess the impact of different team members on deal closures. This data can help you recognize top performers, identify coaching opportunities, and make informed business decisions.
3. Resolve disputes and conflicts: Sales compensation can sometimes be a contentious issue. Audit History provides an objective record that can help resolve disputes and maintain a fair and harmonious sales environment.
Implementing Audit History: Tips and Best Practices
Now that we understand the benefits, let’s explore how to effectively implement and leverage the Audit History feature in Salesforce. Here are the steps:
Step 1: Enable Opportunity Splits and Team Selling: Before you can utilize Audit History, make sure you have enabled the relevant features in Salesforce setup. Head to Setup > Opportunity Team Settings and enable Team Selling, then enable Opportunity Splits
Step 2: Define the Fields to Track: Audit History allows you to select specific fields to monitor. Determine which fields are critical for your sales compensation process—common choices include split percentages, team member additions/removals, and split amount changes.
Step 3: Set up History Tracking: Open the Object Manager and navigate to the Opportunity Split, Opportunity Product Split, and Opportunity Team objects. In the Fields & Relationships section, find the fields you identified in Step 2 and configure the “Set History Tracking” option for each of them.
Step 4: Customize Your Opportunity Record Page: To make Audit History easily accessible, add the Audit History builder component to your opportunity record page. This component provides a comprehensive view of all changes related to splits and team members.
Pro Tip: Leverage Report and Dashboard Components: Beyond the opportunity record page, you can also create reports and dashboards to analyze and visualize the data captured by Audit History. Consider building a “Compensation Discrepancy” dashboard that highlights any unusual changes or discrepancies.
Final Thoughts
When it comes to sales compensation, the devil is in the details. Salesforce’s Audit History feature provides the much-needed visibility and traceability to ensure accuracy and fairness.
We hope this comprehensive guide helps you navigate and make the most of the Audit History feature. If you have questions about how to implement this new feature, feel free to contact SOLVD to learn more about our consulting services.
