AI is moving fast—and so are the companies using it well.
At SOLVD, we work with business owners, delivery leaders, and operators who want to unlock the power of automation—but who also want to do it responsibly, effectively, and without the hype.
In a recent Q&A, our consulting manager Evan Connell shared a real-world look at where things stand today, what’s coming next, and how to adopt AI the right way—especially if you’re leading change inside your company.
Here’s what you need to know.
We’re already testing how AI can help configure systems like Salesforce. While it’s not yet ready to run wild, it’s more capable than you might think.
“Some of the coding agents… are quite surprisingly good at interpreting metadata and figuring out what needs to change.” – Evan Connell, Consulting Manager at SOLVD
AI can do things like:
But right now, it still needs close supervision. In other words, this is the testing phase—not full-scale deployment.
“You gotta sit there and babysit it. And I don’t think it saves much time… yet.” – Evan Connell, Consulting Manager at SOLVD
One participant shared a story about a real estate AI assistant that closed a deal—without the customer realizing they were speaking to a bot. That opened the door to a much bigger conversation about ethics.
“Our recommendation is transparency. Just be transparent, be upfront.” – Evan Connell, Consulting Manager at SOLVD
If your team is using AI for anything customer-facing, you need to:
Starting with trust is the only way to build long-term success with AI.
Even when the tech works, people problems can stall automation projects. Whether it’s lack of buy-in, internal politics, or cultural resistance—success depends on aligning teams around a shared vision.
“Just because the AI can automate something doesn’t mean it’s easy to get people on board with it.” – Evan Connell, Consulting Manager at SOLVD
Evan shared that failed or delayed projects usually trace back to a simple issue: leadership and team alignment.
That’s why SOLVD’s process doesn’t just focus on tools—it also includes strategy, training, policies, and change management.
The most effective AI rollouts come from both directions:
“You want to check and make sure users have access to AI, policies are aligned, users have been trained, and you’re seeing experimentation.” – Evan Connell, Consulting Manager at SOLVD
SOLVD even offers a checklist to help you see where gaps exist—and a subscription program if you need someone to lead from the outside.
If you’ve identified a gap in your AI rollout—or need a guide to help you move faster—we’re here to help.
📅 Schedule a discovery call to get support on strategy, setup, policy, and implementation.
👉Book your free consultation at SOLVD.cloud
Or join our next AI Adoption Accelerator Workshop—a one-day session designed to get your business ready with tools, training, and a clear automation roadmap.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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