SOLVD BLOG

Once I've set up an Agent how can I interact with it via Copilot?

AgentForce is a smart tool inside Salesforce that helps you work faster. It can find answers, show records, and give summaries without much effort. But how do you set it up and use it with Einstein Copilot? Here’s a simple guide.

Setting Up AgentForce

AgentForce is available with Salesforce Enterprise, Unlimited, and Einstein One Sales editions. To turn it on:

  1. Go to Setup in Salesforce.
  2. Search for “Einstein Setup” and turn it on.
  3. Search for “Agents” and enable Einstein Copilot (soon called AgentForce).
  4. Open the Agent Builder to manage AgentForce.

Once you do this, AgentForce is ready to use.

How to Use AgentForce with Copilot

Once it is on, AgentForce works through Einstein Copilot. Here’s what it can do:

  • Find and summarize records

Open a contact or deal in Salesforce, click the Einstein Copilot icon, and ask for a summary.

Example: If you open a customer’s record, AgentForce will show key details, deals, and past interactions.

  • Answer questions about Salesforce records

Ask AgentForce to find specific data, update information, or summarize records.

  • Do routine tasks

Without setup, AgentForce can:

    • Find and update records
    • Organize data
    • Give summaries of Salesforce details

Customize AgentForce for Your Business

AgentForce works well from the start, but you can make it even better by customizing it:

  • Create custom actions

Set up special actions in Agent Builder that match your business needs.

  • Use Salesforce Flows

Automate data updates so AgentForce can do tasks without extra steps.

  • Use Apex for advanced features

Developers can add more functions using Apex.

Does AgentForce Work on Its Own?

AgentForce can work with little human input. But if you customize it, you can:

  • Make it fit your business needs
  • Save time with automated tasks
  • Get deeper insights from your data

Get Started with AgentForce

Want to make Salesforce work smarter? AgentForce can help you organize data, answer questions, and automate tasks—all with little setup.

Need help? Contact us at SOLVD.cloud to see how AgentForce can improve your Salesforce experience!

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