When customers ask questions, they want fast and correct answers. But sometimes, AI tools use old information, which can lead to wrong answers. AgentForce fixes this by using Retrieval Augmented Generation (RAG) and Data Cloud to always pull in fresh, accurate information.
Many AI tools only use stored knowledge that does not change. This means they miss new details and give outdated answers. AgentForce is different—it connects to Salesforce Data Cloud and always pulls the latest information.
How It Works
When a customer asks something, AgentForce does not just use pre-set answers. Instead, it:
“AgentForce connects to live data, so AI always gives the right answer at the right time.” – Alex Merrifield, SOLVD Consultant
Data Cloud stores customer details, such as:
With this information, AgentForce understands customers better and gives more helpful answers.
Smart Tools That Help AI Work Better
AgentForce does more than just pull data. It also organizes information in smart ways:
This makes sure that AI responses are always right and easy to understand.
AgentForce helps companies serve customers better by:
✅ Giving fast and correct answers
✅ Understanding customer needs better
✅ Making AI-powered support more useful
“With AgentForce and Data Cloud, businesses can use AI to help customers faster and smarter.” – Alex Merrifield, SOLVD Consultant
AgentForce is already a strong tool, but it will keep getting better. Future updates may include:
Want AI that gives better answers and helps your team work faster?
📞 Contact SOLVD today to see how AgentForce can make your business better.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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