Customer service teams get lots of requests every day. Some are easy to solve, but others need more attention. When a case needs to be moved to a different agent, it should happen quickly. AgentForce helps make this smooth and fast.
Many customer service teams move cases by hand, which can take time. AgentForce uses AI to send cases to the best agent based on their skills, schedule, and how hard the case is.
“AgentForce makes sure the right agent gets the right case at the right time.” – Miles Blake, SOLVD Consultant
AgentForce watches cases and moves them when needed. Here’s how it helps:
If a chatbot can’t solve a problem, AgentForce gives the case to a human agent. It also sends the customer’s details and past messages, so the customer doesn’t have to repeat themselves.
AgentForce checks which agents are free and sends cases to them. If an agent is too busy, the case goes to someone else.
Some cases need experts. AgentForce makes sure each case goes to an agent who knows how to solve it.
Different businesses have different needs. AgentForce lets managers set rules for how and when cases should be moved. This keeps everything running smoothly.
When cases are solved faster, customers are happier. AgentForce helps businesses save time and give better service.
“Using AI to move cases helps businesses work better and keep customers happy.” – Miles Blake, SOLVD Consultant
Want to make customer service easier? AgentForce can help. Contact SOLVD today to learn more about how AI can improve your business.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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