Do you run a mid-sized software company? Do you want your company to grow faster, make more money, and easily see all your data? But instead, are you stuck with slow processes and not enough automation? Are you worried about other companies using AI to get ahead?
Many companies have these problems. You might use tools like Zendesk, Jira Service Management, or other ways to keep track of customer issues. The problem is, when you add new AI tools, it can mess things up if they don’t work well with your old tools. This can lead to your data being all over the place, your customer support being bad, and your company not working as well.
“A lot of companies are asking how do I avoid creating data silos when implementing new AI powered tools?”
You might think, “Why not just move everything to Salesforce Service Cloud?” That could work, but it’s a lot of work. Also, some AI tools might force you to only use them, and you can’t connect them to what you already have.
It’s not fair if your company struggles just because you don’t have the tools and know-how to keep up with new technology.
At SOLVD.cloud, we know it’s hard to keep up with all the new AI and automation. But we have a solution: AgentForce. It’s built on Salesforce, so it easily connects with other tools you use.
“With AgentForce, it’s built on the Salesforce platform, and you gain the advantage of an open integration with the trust of the Salesforce ecosystem.” -Jenna Connell, SOLVD Consultant
This can save you a lot of money because you won’t have to deal with so many different tools.
AgentForce uses Salesforce’s tools and MuleSoft to connect to your current support tools. AgentForce can take information from those tools, start actions, and show you all your customer information in one place.
For example, imagine a customer starts a conversation in Zendesk. AgentForce can take that information, look at it, and suggest helpful articles or automatic replies. With MuleSoft, we can make sure information moves smoothly between systems.
“This allows your agents to use AgentForce to augment their work within the tools they’re already familiar with.” -Jenna Connell, SOLVD Consultant
Your support team can keep using the tools they like, and AgentForce will work in the background to make them more efficient. We can also use Data Cloud to combine information from different systems, so AgentForce always has the latest data.
This gives you many benefits: less duplicated data, better support team efficiency, and happier customers. You get to use what you already have, plus the power of AgentForce.
It’s important to act fast. You could fall behind, lose money, and become outdated. But with SOLVD.cloud and AgentForce, you can grow faster, make more money, and easily see your data, staying ahead of everyone else.
Ready to see how AgentForce can work with your support tools? Here’s what to do next:
Look at the AgentForce documentation and API resources.
Try a small test to see how it connects with one of your tools.
Contact SOLVD.cloud for a free meeting. We can talk about what you need and create a plan for you.
Let’s work together to create a smooth, effective, and AI-powered support experience. Schedule a meeting with us today to get started.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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