Data is key to making smart business decisions. But when data is spread across different systems, it can be hard to use. This is where Salesforce Data Cloud comes in. It brings all your company’s data into one place, giving you a full view of your customers and business.
Now, AgentForce works with Data Cloud to make this information even more useful. With AI-powered features, it helps businesses get the right answers, automate tasks, and improve customer service.
Salesforce Data Cloud is a tool inside Salesforce that collects and connects data from many sources. It works with structured data (like numbers and lists) and unstructured data (like PDFs, emails, and voice recordings).
Data Cloud lets you:
AgentForce connects with Data Cloud using Retrieval-Augmented Generation (RAG). This means that instead of only using pre-trained AI models, AgentForce pulls in real-time company data to improve its answers.
Here’s how it works:
This makes AI responses more specific and useful because they are based on real business information, not just generic AI knowledge.
Here are some real ways AgentForce and Data Cloud work together:
By using AgentForce and Data Cloud together, businesses save time, reduce errors, and make smarter decisions. Instead of searching for answers manually, teams can rely on AI-powered insights that use the latest company data.
“AgentForce helps businesses get more value from their data, making AI smarter and more useful.” – Ben Schneider, SOLVD Consultant
If you want to make better use of your business data, SOLVD can help. Contact us today to learn how AgentForce and Data Cloud can improve your company’s workflows and customer service.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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