How does Agentforce handle user authentication and authorization

SOLVD BLOG

How does Agentforce handle user authentication and authorization

When your business works with private customer info, keeping it safe is super important. One big question we often hear is:

How does Agentforce make sure the right people can log in and others can’t?

Let’s explain it in a way that’s easy to understand.

Agentforce Uses Salesforce’s Built-In Security

Agentforce runs on Salesforce. That means it uses all the strong security tools Salesforce already has.

As Ella Neumarker, Consultant at SOLVD, says:

“Agentforce uses Salesforce’s strong and trusted security system.”

So right away, your team gets top-level protection without extra work.

Step 1: Login Security (Who You Are)

Agentforce checks that users are really who they say they are. Here’s how:

Username and Password: Like any login, with good password rules.
Two-Step Check (MFA): Adds a second step like a code sent to your phone.
Single Sign-On (SSO): Lets people log in once and get access to everything they need.

“Agentforce works well with Salesforce’s extra login steps like MFA,” says Ella Neumarker, Consultant at SOLVD.

Step 2: Control What Each Person Can See (What You Can Do)

After logging in, Agentforce decides what each user can look at and do.

Profiles: Groups of users get certain access.
Permission Sets: Give someone extra access if they need it.
Sharing Rules: Decide what info is shared with others.
Field Security: Even controls who can see certain fields on a page.

“This setup makes sure people only see what they’re allowed to see,” says Ella Neumarker, Consultant at SOLVD.

Why This Helps

Your team works better when they only see the tools and data they need. At the same time, your customer data stays safe.

Agentforce makes both possible—better teamwork and stronger security.

Ready to See It Work?

You can watch Salesforce demos or check out the SOLVD.cloud YouTube page for more tips.

Even better?

→ Book a Free Call with SOLVD.cloud

Let’s talk about how Agentforce can help your team stay secure and work faster.

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