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How does Agentforce handle errors

Becca Lough

Running a business using Salesforce can be powerful—but when something goes wrong, it can be stressful. That’s why understanding how Agentforce handles errors is so important.

At SOLVD, we believe your tools should work for you, not cause more problems. Agentforce helps your team find and fix issues faster—so your customer service and sales never skip a beat.

Agentforce Helps You Catch Problems Early

Josh Kartchner, Consulting Manager at SOLVD, explains it clearly:

“Agentforce offers a builder where you can test the agent before you actually deploy it and use it.”

In other words, before you go live, you can make sure everything works.

Inside the builder, you can try different conversations with your virtual agent. It works like a test chat where you type something like “I need help with my case,” and the agent will respond just like it would with a real customer. This lets you see if anything breaks—before it affects your team or customers.

Josh Kartchner, Consulting Manager at SOLVD adds:

“This is probably the best way that you can test.”

You can also use the Testing Center to create full test cases. These can be loaded from a file or made right inside Salesforce. You can see which parts worked, which didn’t, and fix issues fast.

What If Something Still Goes Wrong?

Even with the best prep, sometimes things break. That’s where Agentforce’s built-in tools help again.

“Now switching over to our reactive approaches to error handling…”

Here’s what’s included:

  • Permissions: Agents in Salesforce are treated like users. You can manage what they’re allowed to do.
  • Audit Trail: You can see who did what in Salesforce, making it easier to spot where things went wrong.
  • Flow Errors: If the agent is using flows and something breaks, you’ll see it in the list of failed flows—just like any other Salesforce error.
  • Chat Logs: You can save all conversations with customers to go back and review what happened.

Josh Kartchner, Consulting Manager at SOLVD sums it up like this:

“You have a proactive and a reactive response when working with Agentforce.”

Why This Matters to You

No one likes surprises when it comes to customer support or automation. Whether you're testing ahead of time or catching problems afterward, Agentforce gives you control. And when things are running smoothly, your team can do their best work—and your customers will notice.

Want to See It in Action?

At SOLVD, we help Salesforce users set up Agentforce the right way—so you can prevent problems before they happen and fix them quickly when they do.

→ Book a free strategy session with us.

Let’s talk about how Agentforce can save your team time, improve your customer experience, and keep things running smoothly—even when things go off track.