Listening to customers is important. But asking for feedback and using it can be hard. Many businesses send surveys, but not many people respond. Even when they do, the feedback often does not get used. AgentForce makes this easier by sending surveys at the right time and helping businesses take action.
Most people ignore surveys. But AgentForce makes sure they go to the right people at the right time. Instead of sending surveys randomly, it sends them based on what customers do. Surveys can be sent through:
“AgentForce helps businesses collect more useful feedback with less effort.” – Kaydon Morgan, SOLVD Consultant
Because these surveys are sent at the right time, more people answer them.
Not every customer should get the same survey. AgentForce picks the best survey based on past interactions and customer information.
AgentForce also supports 18 languages without extra work. This makes it easy for businesses to reach customers around the world.
Numbers do not always tell the full story. A customer might rate their experience as “3 out of 5.” But what does that mean? AgentForce uses sentiment analysis to understand emotions in customer feedback. It can find words that show frustration or happiness and notice patterns over time.
Getting feedback is good, but doing something with it is better. AgentForce helps by automatically taking action in Salesforce:
“With AgentForce, businesses can quickly act on feedback instead of letting it sit in reports.” – Kaydon Morgan, SOLVD Consultant
AgentForce helps businesses get more feedback, respond faster, and improve customer service. By automating surveys and tracking responses, companies can solve problems before they get bigger.
Want to improve how you collect and use feedback? Contact SOLVD today to see how AgentForce can help.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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