Support teams are busy helping customers all day. But reading through long emails or chats to understand a case can take too much time. Writing notes after every call or message takes time too.
That’s why Agentforce was made.
Agentforce is a smart tool that works inside Salesforce. It helps support agents by reading conversations and writing short, helpful summaries.
“Agentforce can automatically create a short summary showing the main problem, what’s already been tried, and what steps were taken.” —Ella Neumarker, Consultant at SOLVD
Many support cases have pages of messages or emails. When an agent opens one, they might have to spend a lot of time reading everything before they can help. That slows them down and makes it harder to give great service.
Agentforce reads all the messages in a case and gives the agent a short summary. The agent sees the main issue, what’s been done, and what’s left to do. No need to scroll through everything.
Here’s what it can do:
“Agentforce can look at a whole email thread and give a quick overview so agents don’t have to read it all,” —Ella Neumarker, Consultant at SOLVD
Agentforce saves time. But it also helps teams:
“Agentforce really helps teams in Service Cloud work better. And that leads to better service,” —Ella Neumarker, Consultant at SOLVD
If your team is spending too much time reading or writing notes, Agentforce can help.
→ Set up a free call with SOLVD.cloud
We’ll show you how Agentforce works and help you decide if it’s a good fit for your support team.
Let’s make support faster and simpler—for everyone.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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