Building a clean and helpful Experience Cloud site can be tricky. Sometimes, there are fields you don’t want your customers to see on their record pages — but Salesforce won’t let you remove them.
Good news: there’s a simple way to hide them!
As Dallin Smith, Senior Consultant at SOLVD, says:
“Today we’re going to talk about those pesky ‘always on layout’ fields and how we can hide them from customers.”
Salesforce sometimes locks certain fields onto a page. These are fields like:
You’ll know a field is “always on” because it has a little blue dot next to it on the page layout editor. These fields can’t just be deleted — even if you don’t want customers to see them.
Here’s the easy step-by-step way:
1. Create a Hidden Section
Add a new section to your page layout. Call it something like “Hide.”
2. Move the Fields into This Section
Drag all the “always on layout” fields you want to hide into that hidden section.
3. Save the Layout
Make sure the layout is connected to your customer users’ profile.
4. Edit the Page’s CSS
Go to your Experience Builder:
5. Paste the Class Name into the Page’s CSS
Once you do this, your hidden fields will disappear for customers.
As Dallin Smith, Senior Consultant at SOLVD puts it:
“Once we do that and preview the page, you’ll notice those fields have now been removed.”
When customers see fewer unnecessary fields, their experience is simpler and cleaner. They only see what they need — nothing more.
“If you ever need help with your Experience Cloud, feel free to reach out. We would love to help you get your client portals running the way you want,” says Dallin Smith, Senior Consultant at SOLVD.
At SOLVD.cloud, we help businesses create Salesforce portals that customers love to use. If you want help cleaning up your Experience Cloud site, we’re ready to work with you!
→ Schedule a free call with SOLVD.cloud today!
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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