Helping customers can be hard when agents don’t know the next best step to take. That’s where Agentforce comes in.
Agentforce is a tool inside Salesforce that gives agents smart suggestions — right when they need them.
Let me explain how it works in simple words.
Agentforce is like a smart helper built right into Salesforce. It gives agents step-by-step instructions while they work with customers.
“Topics are what drive what an agent is capable of doing.” – Brendan Lowe, SOLVD Consultant
Agentforce uses something called “topics.” These are guides that tell agents exactly what to do in different situations — like handling a complaint or helping with a sale.
Agentforce comes with ready-to-use topics already built in. These topics show agents what to say or do next.
“All of this is filled in for you — all the instructions — which if you want, you can create a new version and modify it a little bit.” – Brendan Lowe, SOLVD Consultant
Even better — teams can create their own topics or change them to fit their business.
Without Agentforce, agents might guess their way through a customer call. That wastes time and can lead to mistakes.
With Agentforce, the answers are right in front of them — no need to look things up or ask for help.
“The answer is yes — Agentforce can suggest next-best actions.” – Brendan Lowe, SOLVD Consultant
This means:
Agentforce makes your customer service team faster, smarter, and more helpful.
Ready to see it in action?
Schedule a free call with SOLVD.cloud. We’ll show you how Agentforce works and how it can help your team win more customers.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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