When you’re in the field helping customers, sometimes the internet just isn’t there. It’s a common concern for field service reps—can Agentforce still work when you’re offline?
The short answer is no.
As of now, Agentforce doesn’t support offline use. This means if your team is out of range without a connection, they won’t be able to use Agentforce until they’re back online.
“Unfortunately, it does not currently offer an offline mode for Agentforce.” —David Lau, SOLVD Consultant
But don’t worry—there’s still a lot that Agentforce can do to support your field service team.
Even though Agentforce doesn’t work offline yet, it comes with built-in tools made for field service teams. These tools help your dispatchers and reps work smarter and faster while they’re online.
Here are three helpful features:
Dispatchers can quickly find appointments that need urgent attention. They can also ask the AI to summarize a rep’s schedule and help plan follow-ups.
After a rep finishes a job, Agentforce can help create a quick, clear summary of what was done. That way, nothing gets missed.
With just a click, reps can get a summary of any service appointment. Agentforce pulls info from fields like start time, notes, and date ranges to generate a helpful overview.
“This is quite nice for generating a summary of the specific service appointment.” —David Lau, SOLVD Consultant
Even though Agentforce isn’t offline yet, its built-in actions are a big help. They save your team time, reduce errors, and help everyone stay on the same page—even when things are busy.
We understand how important offline access is, especially for field teams. The good news? Updates and improvements are always happening. We’re hopeful offline support will be added soon.
“Can it be done offline? Not currently, but hopefully soon.” —David Lau, SOLVD Consultant
Schedule a quick call with SOLVD.cloud to explore what’s possible—even in offline situations.
Let’s build a solution that fits your team’s needs.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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