If you’re using AI agents through AgentForce, one big question might be: How do I make sure my agents always give the most current and accurate answers? That’s a great question—and it’s one we hear often from mid-market SaaS leaders looking to stay competitive in the AI era.
Let’s break it down into two simple parts:
Salesforce, the platform AgentForce runs on, usually releases three major updates a year. That means your agents might get access to smarter models a few times each year. But you don’t need to wait for those updates to keep your agents helpful.
“We might see newer and more intelligent agents within some of those releases.” — Danny Wright, Consultant at SOLVD
This is the important part: AI is only as good as the information it uses. Even if the model is smart, if your content is old, it won’t help your customers much.
Salesforce takes care of the technical side—like daily re-indexing—so your articles are easy to search. But you are responsible for keeping your knowledge base content up to date.
“AgentForce empowers your teams with AI, but the foundation is a solid, up-to-date knowledge base.” — Danny Wright, Consultant at SOLVD
And if you make any big updates to your articles or customer information, make sure your agents know by manually refreshing the data source.
“Without this, even the best AI models can provide outdated or incorrect information.” — Danny Wright, Consultant at SOLVD
If you want your AI agents to stay smart and helpful, you need two things:
✅ A strong and updated knowledge base
✅ Regular refreshes to your data connections
Don’t worry—it’s easier than it sounds. And if you want help setting up smart agents that actually stay smart, we’re here for you.
Schedule a free consultation with SOLVD.cloud today and we’ll help you set up AI support that grows with your business.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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