Running a customer service team can be hard. If you don’t track agent work, you might face problems like:
❌ Slow replies that make customers upset.
❌ Unfinished cases that pile up.
❌ Missed deadlines, causing unhappy customers.
The good news? Agentforce tracks agent work in real-time so teams can work faster and help customers better.
Here’s how it works.
If a company doesn’t track agent work, they might not see:
“Tracking agent work is important. When agents respond faster, customers are happier, and businesses run better.” – Kaydon Morgan, SOLVD Consultant
Agentforce helps by showing reports, live updates, and AI-powered tips so managers can fix problems fast.
Agentforce comes with ready-to-use reports that track:
✅ How many cases an agent solves
✅ How fast they reply
✅ How often they pass cases to someone else
✅ How happy customers are with their help
Managers can sort reports by agent, date, or case type to find and fix problems.
“Agentforce reports help track case resolution, response speed, and case transfers.” – Kaydon Morgan, SOLVD Consultant
Reports show past work, but live updates show what’s happening right now.
Live updates help businesses:
✅ See which agents have too much or too little work
✅ Move cases to the right agents quickly
✅ Make sure deadlines aren’t missed
“Live updates help managers spot problems early and balance agent work.” – Kaydon Morgan, SOLVD Consultant
Salesforce Einstein AI helps companies find problems before they happen.
With AI, businesses can:
✅ Find cases that are overdue
✅ See which agents need more training
✅ Get AI tips on how to respond faster
This helps companies fix issues before they get worse.
Agentforce also helps businesses:
✅ See how much AI is being used
✅ Check how many service credits are left
✅ Make sure they don’t go over their limits
This keeps businesses on budget and avoids extra costs.
Yes! Agentforce helps businesses:
✔ Work faster
✔ Solve customer issues quickly
✔ Keep customers happy
“With real-time insights, businesses can track agent work, balance workloads, and make better decisions.” – Kaydon Morgan, SOLVD Consultant
At SOLVD, we help businesses set up Agentforce to track agent work, boost efficiency, and help teams work smarter.
🚀 Want to see how Agentforce can help your team?
📞 Book a Free Call and let’s get started!
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
Start Automating Today
