Support teams deal with a constant flood of customer requests. When tickets pile up, response times slow down, customers get frustrated, and agents feel overwhelmed.
AgentForce changes that. It helps teams work faster by automating tasks, sorting tickets, and giving instant answers.
Many companies struggle with backlogged tickets for a few simple reasons:
All of this leads to long wait times, unhappy customers, and burned-out employees.
1. Sends Tickets to the Right Team Instantly
No more manual sorting. AgentForce reads each ticket and sends it to the right person automatically.
For example, if a customer asks about a shipping issue, the AI can route it directly to the logistics team instead of making them wait in a general queue.
2. Speeds Up Responses
Agents lose valuable time crafting replies from scratch. AgentForce suggests responses, drafts emails, and even schedules follow-ups, so they can focus on solving issues, not typing messages.
“AgentForce takes care of the small tasks so our team can focus on helping customers.” – Ben Fankhauser, SOLVD Consultant
3. Reduces Unnecessary Tickets
Some tickets don’t need human help. AgentForce can answer common questions instantly or direct customers to helpful articles before they even submit a request.
For example, if someone asks, “How do I reset my password?” the AI can provide an answer right away, without an agent ever getting involved.
Companies using AgentForce have seen big improvements in their support systems, including:
If your team is drowning in tickets, AgentForce can make a big difference. It helps sort requests, automates busy work, and keeps response times low.
Want to see it in action? Contact SOLVD today and take control of your support queue.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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