Good customer service is more than just answering questions. It is also about helping customers find what they need—even if they don’t know it yet. That is where AgentForce comes in. This tool makes it easier for customer service agents to suggest extra products that customers might want.
Before AgentForce, customer service teams had to rely on basic tools in Salesforce. Agents could see some customer details, like past purchases or service history, but finding useful sales opportunities was not easy.
Most teams had to use scripts. If a customer called about a product, the agent would have a list of possible items to suggest. But this method had problems:
Now, things have changed. With AgentForce, customer service agents have smarter tools. The system gathers customer data, past purchases, and interactions into one place. It then suggests the best products to recommend.
“AgentForce puts the right information in front of customer service agents, making it simple for them to suggest the right products at the right time.” – Devyn Smith, SOLVD Consultant
Here is how it works:
In the future, companies may not even need a person to suggest products. AgentForce can handle outreach on its own, warming up leads and offering products automatically. This means businesses can increase sales without extra effort from their teams.
“AgentForce makes cross-selling and upselling smooth, helping businesses grow without making things complicated.” – Devyn Smith, SOLVD Consultant
If you want to make your customer service team better at selling, AgentForce is the answer. It takes the guesswork out of cross-selling and upselling.
Ready to see how it works? Contact SOLVD today and let us help you make selling easy.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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