Einstein Activity Capture (EAC) has revolutionized how organizations track email and calendar interactions within Salesforce. The Summer ’25 release introduces transformative features that expand reporting and automation capabilities, addressing key limitations that businesses have faced.
EAC automatically syncs emails and calendar events from connected email accounts into Salesforce. Traditionally, this data resided in a separate database with limited reporting capabilities. Now, with the “Sync Email as Salesforce Activity” feature, organizations can convert EAC data into native Salesforce activity records across Starter, Professional, Enterprise, Unlimited, and Einstein One Sales editions.
The native conversion of EAC data enables several technical capabilities:
To successfully implement email synchronization:
Test all configurations thoroughly in sandbox environments before production deployment.
Implement these critical data practices:
Maintain system performance through:
Enforce security through native Salesforce features:
Organizations can leverage:
This foundation enables organizations to:
Begin planning your implementation approach to maximize these enhanced Einstein Activity Capture capabilities throughout your Salesforce organization.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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