If your company still uses older tools or systems, you might be wondering:
Can Agentforce work with what we already have?
The answer is yes. You don’t need to throw everything out to start using AI.
As Jenna Connell, Consultant at SOLVD, puts it:
“You’ve already invested time and money into these systems. You shouldn’t have to rip them out just to move forward.”
Many businesses use older tools that don’t easily connect to new software. This makes it hard to get a full view of your customer data or act quickly when customers need help.
Imagine your customer asks about an order. That order is in an old system. But your service agent is working in Salesforce. If those systems don’t connect, your team wastes time searching for answers.
Agentforce can help — and it doesn’t require replacing your old tools.
Agentforce works with MuleSoft, a powerful connector that lets old systems and new tools share information.
“MuleSoft acts like a translator between your old systems and Salesforce,” says Jenna Connell, Consultant at SOLVD.
Here’s what MuleSoft can do:
Everything gets pulled into Data Cloud, so Agentforce can use it to give your team real-time help.
Let’s say your sales team uses a legacy order system. When a customer asks about an order, Agentforce can pull that info into Salesforce and suggest the best next step — no switching screens, no digging through files.
“Agentforce helps your team act faster — without changing your whole setup,” says Jenna Connell, Consultant at SOLVD.
Want to see if Agentforce will work with your tools? Here’s what to do:
Your old systems still work. Now, with Agentforce, they can work smarter.
→ Book a free call with SOLVD.cloud to see how we can connect your current tools with Salesforce and Agentforce — and help your team move faster, with less stress.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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