People use their phones for almost everything—chatting, booking, and getting help. Businesses need to answer questions fast, no matter what device customers use.
But can Agentforce, Salesforce’s AI helper, work just as well on a phone as it does on a computer?
The answer is yes—and we tested it to make sure.
To see if Agentforce works well on mobile, we set up a test website called Coral Cloud Resorts and tried it ourselves.
Here’s what we did:
1. Opening the Chat
We tapped the chat icon in the bottom right corner. Right away, the Agentforce assistant popped up, ready to help.
2. Asking About an Event
We asked:
💬 “Tell me about the Full Moon Beach Party.”
Agentforce quickly gave us event details and asked for our email and phone number.
“It’s default functionality is to first ask for an email and a phone number. This is an action you can set up in your agent.”
This means businesses can customize how Agentforce chats with customers.
3. Checking for Open Spots
Next, we asked:
💬 “Are there open spots for February 22nd?”
Agentforce replied:
“There are 25 slots available. Would you like to book this session?”
4. Booking the Event
We said:
💬 “Yes, with five guests, including me.”
Agentforce confirmed our booking in seconds—showing that it can handle orders and reservations right from a phone.
“That’s a demonstration of how it works on a mobile device. You can see it works the same way that it would on a desktop.” – Danny Wright, SOLVD Consultant
✅ Customers Expect It – Most people browse on their phones. AI support should be mobile-friendly.
✅ Fast Service – Customers can book or get answers in seconds.
✅ No Extra Work Needed – Businesses don’t have to build a separate mobile version—Agentforce works right away.
At SOLVD, we help businesses set up and customize Agentforce so it works on any device. If you need help automating chats, booking events, or improving AI responses, we’re here for you.
🚀 Want to see Agentforce in action?
📞 Book a Free Call and let’s get started!
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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