If your support team feels buried under too many customer requests, you’re not alone. Figuring out which ticket to handle first is hard—especially when everything feels urgent.
That’s why AgentForce is such a game-changer. It helps your team get through tickets faster and with less stress.
“AgentForce can read a support request, figure out how important it is, and send it to the right person—automatically.” – Miles Blake, SOLVD Consultant
AgentForce is built into Salesforce. When a new support ticket comes in, it looks at things like:
It then decides where the ticket should go and pushes it there—no one on your team has to sort through things by hand.
Let’s say a VIP customer emails with a problem. AgentForce picks that up right away and makes sure it’s sent to your top rep. If another ticket is less urgent, it goes in the queue.
No more guessing. No more angry customers wondering why they’re waiting.
“It’s like having a smart assistant who knows what’s important and who should handle it.” – Miles Blake, SOLVD Consultant
✅ Faster replies for customers
✅ Less pressure on your team
✅ Better tracking of how things are going
✅ Happy customers who stay longer
AgentForce is always on. It never gets tired or misses anything. It keeps things moving smoothly, even when your team is swamped.
If your support team is drowning in tickets, or you just want things to run better, let us show you how AgentForce can help.
👉 Schedule a free chat with SOLVD.cloud and let’s talk about what it can do for you.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
Start Automating Today
