Many customer service teams want to know if Agentforce can track case resolution times. The short answer? No, Agentforce does not have built-in tracking for case resolution times.
But that doesn’t mean it can’t help. Agentforce works with Salesforce Service Cloud, which provides the tools you need to track how long it takes to solve cases. Let’s break it down.
Salesforce Service Cloud includes several built-in features that track and measure case resolution times:
“Service Cloud gives you all the tools to track case resolution times. Agentforce does not have its own built-in tracking.” – Miles Blake, SOLVD Consultant
Agentforce is not a reporting tool, but it helps reduce case resolution times in other ways:
“By handling repetitive work, Agentforce gives human agents more time to solve important issues.” – Miles Blake, SOLVD Consultant
When paired with Service Cloud, Agentforce can help businesses improve efficiency and reduce case resolution times.
✔ Faster case resolution – Agents spend less time on small tasks and more time solving real problems.
✔ Better customer experience – Customers get faster and more accurate responses.
✔ Improved reporting – Service Cloud tracks case resolution times, giving teams clear insights into performance.
“Agentforce does not track resolution times, but it helps businesses solve cases faster.” – Miles Blake, SOLVD Consultant
At SOLVD, we help companies set up Agentforce and Service Cloud to make customer support teams more efficient.
📞 Call us today to learn how Agentforce can help your business!
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
Start Automating Today
