Work With Us Archives

Does Agentforce help reduce ticket backlog?

When support tickets pile up, response times slow, customers get frustrated, and agents burn out. AgentForce helps by automating ticket sorting, suggesting responses, and answering routine questions instantly—so agents focus on real issues, not busywork. The result? Faster resolutions, fewer tickets, and happier customers.

How to Improve the Product Configuration Experience in Revenue Cloud?

Looking to enhance the product configuration experience in Revenue Cloud? Learn how to enable compact mode, switch to an accordion view, and customize screen flows for a more streamlined setup. Follow this guide to make your product selection process cleaner and more user-friendly!

Can Agentforce assist with customer onboarding tasks?

Struggling with slow and inconsistent onboarding? Agentforce automates key onboarding tasks, personalizes customer journeys, and proactively addresses potential issues. Learn how AI can create a seamless, scalable onboarding process for your business!

Can Agentforce identify duplicate cases?

Duplicate cases slow down support teams, but AgentForce can help in some situations. It can recognize repeat issues, suggest past solutions, and sort cases more efficiently. However, for complex cases—like duplicates within the same company—a custom solution may be needed. Smarter case management means faster resolutions.

Will AI “Learn” or “Remember” what I tell it?

Wondering if AI remembers everything you tell it? This video explores how AI models process and store data, the risks involved, and the best ways to ensure your information stays private. Learn how Agentforce and other AI tools handle data safely!

How does Agentforce predict outcomes in Service Cloud?

Want to prevent service issues before they escalate? Agentforce with Einstein Prediction Builder helps teams identify high-risk cases early, allowing them to take action before problems grow. Learn how predictive AI is transforming customer service!

How to Renew Multiple Contracts from an Account in CPQ?

Is your contract renewal process a tangled mess of opportunities and quotes? Discover how Salesforce CPQ can help you combine multiple contracts into a single renewal opportunity, simplifying your workflow and saving valuable time. In this article, we'll walk you through the process step-by-step, so you can efficiently manage renewals and keep your customers happy.

How can I backfill my contract data in Revenue Cloud?

Migrating to Revenue Cloud? Backfilling contract data is the key to seamless renewals and accurate asset tracking. Learn how to automate the process and ensure your historical contract data is properly integrated!

How does Agentforce handle customer feedback and surveys?

Collecting customer feedback is one thing—acting on it is another. Agentforce makes it easy by automating surveys, analyzing responses, and triggering actions within Salesforce. Learn how AI-powered insights can help your business turn feedback into real improvements!

How do you send and receive data from Data Cloud using MuleSoft?

Struggling to harness the power of your data? Imagine effortlessly connecting your Salesforce Data Cloud with external systems using MuleSoft. In this article, we'll explore how this integration empowers you to break down data silos, automate data flows, and gain a 360-degree view of your customers.

How does Agentforce reduce operational costs?

Running a business involves significant costs, especially in customer support and daily operations. Agentforce offers a solution by automating tasks, minimizing errors, and streamlining workflows, ultimately contributing to substantial cost savings. By handling repetitive tasks like data entry, follow-ups, and answering common questions, Agentforce reduces the need for extensive staffing. It also minimizes costly errors by ensuring data accuracy.

What security measures are in place for data handled by Agentforce?

In today's digital landscape, data security is paramount. When it comes to leveraging the power of AI, protecting sensitive customer information is non-negotiable. Agentforce, a Salesforce tool, understands this and incorporates robust security features, including the crucial Einstein Trust Layer.

How to Customize the Product Configurator Screen Flow in Revenue Cloud?

Want to tailor your product configuration experience in Revenue Cloud? Learn how to customize screen flows, assign them to specific products, and optimize the quoting process. This guide walks you through step-by-step, helping you streamline and enhance product setup in Salesforce!

Can Agentforce escalate cases based on urgency?

Tired of urgent customer issues getting lost in the shuffle? Imagine a world where your AI can instantly recognize and escalate critical cases, ensuring they get immediate attention from your team. In this article, we'll dive deep into how Agentforce can revolutionize your customer service by prioritizing and routing urgent requests with speed and accuracy.

How does Agentforce support self-service options for customers?

Looking for smarter self-service options for your customers? Agentforce enables real-time status updates, automates support requests, and enhances customer interactions using AI-driven automation. Learn how it outperforms traditional chatbots and optimizes customer service efficiency!

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