How to strategically adopt AI
As AI continues to grow fast, companies are figuring out how to use it not just for small tasks, but to change how their business runs. In this webinar, we talked about the latest news in AI, the rise of powerful “agents,” and how businesses can start using them right now.
OpenAI recently shared a story written by its new creative writing model. While it wasn’t officially released, the story—called A Machine Shaped Hand—got people talking.
“It’s a short story about loss. I read it, and in my opinion, it’s quite beautiful.” – Evan Connell, SOLVD Consulting Manager
This shows AI is learning more than just math or coding—it can also write in ways that feel human.
We also saw big news from China’s Baidu, which released a model called Ernie X1. It performs well and costs much less than some U.S. models. That’s a big deal for companies looking to use AI without breaking the bank.
“The price keeps going down. That means businesses can do more with less.” – Evan Connell, SOLVD Consulting Manager
If you’re thinking about using AI in your business, don’t just jump into tools. Start with a plan:
Think of your business as a list of tasks. Some of these can be turned into automated workflows (like sending emails or updating records). But others need something smarter—this is where AI agents come in.
Agents can think, act, and even make decisions. For example, you can set up a customer service agent that handles simple requests, replies to emails, and knows when to pass the case to a human.
“Agents are simpler than most people think. It’s just AI, some context, and tools it can use.” – Evan Connell, SOLVD Consulting Manager
An AI agent is made of three parts:
Let’s say a customer emails your company with a problem. The agent can:
This saves time, keeps your customers happy, and lets your team focus on bigger problems.
You don’t need to build everything from scratch. Tools like n8n or Salesforce’s Agentforce let you set up agents without writing a lot of code.
With n8n, you can drag and drop actions and build workflows visually. With Agentforce, you can create agents directly in Salesforce and give them access to your customer data and support systems.
When building AI agents, here are some tips:
AI agents are here, and they’re ready to help. Whether you want to improve customer support, automate internal tasks, or just save your team time, there’s no better time to start.
SOLVD.cloud helps companies like yours bring AI into their business the right way. We offer expert workshops, custom roadmaps, and hands-on support.
👉 Book a free consultation with our team
Let’s talk about how AI agents can help your business grow.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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