AI is becoming a big part of our daily lives, helping businesses and people work faster. But sometimes, AI gets things wrong. So, how can we trust it?
AI tools, like chatbots, can sometimes give incorrect answers. You might ask, “Who won this game in 1988?” and the AI might give the wrong response but sound very confident. That can be frustrating.
“If I have to fact-check everything AI says, what’s the point of using it?” – Evan Connell, SOLVD Consulting Manager
AI does not think like humans. It processes information in complex ways that we don’t always understand. This means mistakes, or “hallucinations,” can happen.
Since AI is not perfect, businesses must make sure humans are involved. AI should not make important decisions alone, especially when talking to customers.
“AI can handle common questions, but for complex issues, a human should step in.” – Evan Connell, SOLVD Consulting Manager
Companies like Salesforce use AI carefully. For example, their AI tool, Agentforce, can help with customer service by answering common questions. However, when the question is too complicated, the AI transfers the case to a human agent. This ensures that customers always get the right help.
To improve AI’s accuracy, businesses should provide AI with correct and updated information. This means AI should have access to:
A good example is Salesforce Data Cloud, which stores all company data in one place. This allows AI tools like Agentforce to find the best answers quickly.
AI is still developing, and while it can do many tasks, humans need to guide it. More businesses are using AI to automate tasks, but they must also ensure that AI provides correct and useful responses.
“AI is powerful, but businesses must stay in control to ensure accuracy.” – Evan Connell, SOLVD Consulting Manager
At SOLVD, we help businesses use AI the right way. Want to make AI work for you? Contact us today to learn how to integrate AI into your business while keeping accuracy and customer trust a priority.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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