Most companies want to give great customer service, but it can be hard when customers expect fast answers, 24/7 help, and personal attention. That’s where AgentForce comes in.
AgentForce is a smart service tool that runs on Salesforce. It helps your team respond quickly, understand your customers better, and save time by doing the boring stuff for you.
Today’s customers want help right away—day or night. With AgentForce, you can set up service agents that are available 24/7. These agents can answer questions and provide support at any time.
“AgentForce is able to help with this by being available 24/7.” – Emily Keller, SOLVD Consultant
And it’s not just about being available. AgentForce also works across many channels—phone, email, chat, and even social media. That way, your customers can reach out in the way that works best for them.
AgentForce gives your agents a complete view of the customer. That means they can see the full history—past problems, purchases, and more—all in one place.
“You don’t need to go searching all of your different systems. You can have all of this information together.” – Emily Keller, SOLVD Consultant
Because it’s built on Salesforce Service Cloud and Data Cloud, you can bring in more data to help your agents serve customers in a more personal, helpful way.
AgentForce isn’t just helpful—it’s smart. It uses data-driven insights and AI tools to make service faster and better. For example:
“This can make it so you can free up your service agents for more complex issues.” – Emily Keller, SOLVD Consultant
With AgentForce, you’re giving your customers the fast, helpful, and personal support they want. Your agents will be less overwhelmed. And your whole business can respond quicker and grow faster.
If you want your support team to work faster and serve better, AgentForce can help.
👉 Book a free consultation with SOLVD.cloud to learn how AgentForce can power up your customer service.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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