If you’re trying to make faster, smarter decisions in Salesforce, you might be wondering how AgentForce works with Einstein Predictive Insights. Both tools use artificial intelligence, but they do different things—and yes, you can use them together.
Einstein Predictive Insights is one of Salesforce’s older AI tools. It looks at all your existing data in Salesforce and makes predictions. For example, it can help estimate customer behavior or forecast outcomes based on patterns in your records.
As Devyn Smith a consultant from SOLVD explains:
“Einstein Predictive Insights lets you use your Salesforce data to predict values based on fields and past information.”
AgentForce, on the other hand, is newer and more flexible. It can take action based on what a user asks. It’s built to be more interactive and customizable. While Einstein makes predictions quietly in the background, AgentForce responds and acts in real-time.
“AgentForce is designed to dynamically answer user input and perform specific tasks,” says Devyn Smith, SOLVD Consultant.
Yes, they can. While they aren’t directly connected, they can share data inside Salesforce. That means you can take the predictions made by Einstein and use them in AgentForce.
Let’s say Einstein predicts which customers are most likely to churn. You can set up AgentForce to act on that data—maybe to trigger follow-up tasks or offer a discount.
“You can use the predictions from Einstein to shape what AgentForce does next, that way, you’re making smarter moves based on real data.” – Devyn Smith, SOLVD Consultant
Together, these tools help your team work smarter:
✅ You get smarter suggestions from AI
✅ You can automate decisions based on real data
✅ Your agents respond faster with more confidence
Using AgentForce and Einstein together won’t just save time—it can improve service, reduce churn, and increase sales.
If you want help using both tools the right way, our team at SOLVD is ready to guide you.
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