Most businesses know that keeping a customer is cheaper than getting a new one. But how do you make sure your customers stay happy and don’t leave?
That’s where AgentForce comes in.
AgentForce is a smart tool built by Salesforce. It uses AI (artificial intelligence) to help customer service teams spot problems early, talk to customers in a more personal way, and automate boring tasks—all to help your team focus on what matters: real people.
“AgentForce is Salesforce’s AI-powered virtual agent solution designed specifically to boost customer retention.” — Miles Blake, SOLVD Consultant
If your business struggles to keep customers, it’s likely because:
AgentForce solves these problems with three key features:
1. Always-On Support
Customers get help 24/7. No waiting. No missed messages. This shows them you care—even when your team is offline.
2. Smart Personalization
AgentForce learns what your customers like and need. It can answer questions based on their past behavior or offer help before they even ask.
“It proactively identifies at-risk customers, personalizes interactions, and automates routine tasks.” — Miles Blake, SOLVD Consultant
3. It Learns and Grows
The more AgentForce interacts, the smarter it gets. Over time, it gets better at solving issues and making your customers feel heard.
Think of Einstein as the data analyst—it tells you what’s going on. But AgentForce is the helper—it takes action. Together, they’re powerful.
“Einstein analyzes customer data and AgentForce uses those insights to engage proactively and meaningfully with customers.” — Miles Blake, SOLVD Consultant
When AgentForce spots a problem it can’t handle, it sends the customer to a human agent—with all the customer’s history included. That means your team can jump in fast and already know what’s going on.
With AgentForce, you can:
✅ Catch problems early
✅ Keep your customers longer
✅ Save your team time
✅ Build real loyalty
And the data AgentForce collects helps your business get smarter. You can use that info to improve your product, your service, and your marketing.
If you’re looking to boost loyalty and lower churn, AgentForce could be your answer. At SOLVD, we help businesses like yours set up the right tools to grow.
📞 Book a free consultation today at SOLVD.cloud to see how AgentForce can help your team—and your customers—win.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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