Teaching new agents to use Salesforce can take a long time. Many companies find it hard to train employees quickly. AgentForce makes learning easy by giving agents the help they need, when they need it.
AgentForce has built-in guides that answer questions and show agents how to do tasks. These guides:
“With AgentForce, new agents don’t have to wait for help. They get answers right away.” – Matthew Gardner, Consultant at SOLVD.cloud.
1. Finding Information Fast
New agents often have trouble using reports in Salesforce. Instead of searching, they can ask AgentForce: “Show me my most important cases.” AgentForce quickly finds the right information, so agents can focus on their work.
2. Learning Company Policies
If an agent needs to check company rules, they can ask: “What is our return policy?” AgentForce pulls the correct answer from company files, so agents always give the right information.
“This makes new agents feel confident in their answers without searching through long documents.” – Matthew Gardner, Consultant at SOLVD.cloud.
3. Writing Customer Emails
Instead of writing emails from scratch, agents can ask AgentForce: “Help me write an email for this case.” AgentForce creates a basic email using case details, saving agents time and effort.
4. Answering Questions
Even if AgentForce doesn’t have an exact answer, it still provides useful steps. For example, if an agent asks: “How do I add this contact to a campaign?” AgentForce may not have a full guide but can give simple steps to help.
If you want to train agents faster, AgentForce can help.
Visit our SOLVD.cloud YouTube channel for demos, or contact us today to see how it can help your team.
Make training easy—let AgentForce guide your new hires!
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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