Many businesses need reports to check on cases and improve customer service. A common question is: Can AgentForce make custom case reports?
Right now, AgentForce cannot create custom reports. But new updates come out often, and this feature might be added soon.
“AgentForce doesn’t have that capability right now, but keep an eye on the new release updates. This functionality may come soon.” – David Lau, SOLVD Consultant
Even though it cannot make reports, AgentForce is still very helpful for managing cases. It lets users:
For example, an agent can ask for a case number, find the case, and type a comment like “This issue is solved.” The system saves the update right away.
AgentForce keeps getting better. While it cannot make reports today, it helps teams track cases easily. A report-making feature may come in the future.
For now, businesses can still make reports manually. But if you use AgentForce for case management, watch for new updates.
Want to learn more about AgentForce? Contact SOLVD today!
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SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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