If you use Salesforce, you might have heard of Agentforce and Einstein Copilot. Both are AI tools designed to help businesses work faster, but they are not the same.
Many people ask: Do they do the same thing? Does one replace the other?
The short answer: No, they are different—but they work well together.
Let’s break it down so you can understand which one is right for your business.
Think of Einstein Copilot as a helpful AI assistant that works inside Salesforce. It can write emails, summarize information, and suggest ideas—but it only works when a person tells it what to do.
“Einstein Copilot is basically an AI assistant. It will always require human interaction for it to take action.” — Augmon Jolley, Salesforce Consultant at SOLVD
For example, if a sales rep needs to write an email to a customer, they can ask Copilot for help, and it will draft one instantly. If a customer service agent wants to see a summary of a client’s past issues, Copilot can quickly gather that information.
But Copilot will not take action on its own—it only helps when asked.
While Copilot is an assistant, Agentforce is more like an automated team member. Once it’s set up, it runs by itself and doesn’t need a human to guide it.
“Agentforce is less of an assistant and more like a colleague. Once you set it up, it runs without human intervention.” — Augmon Jolley, Salesforce Consultant at SOLVD
Businesses use Agentforce to:
For example, if a customer asks about their order status, Agentforce can check the system and give them an instant answer—without needing a person to step in. Once the rules are set, Agentforce runs on autopilot.
If you need a tool that helps your team with writing, summarizing, and organizing information, Einstein Copilot is the better choice. It’s perfect for sales, marketing, and customer support teams that want AI assistance on demand.
If you need a tool that can handle customer service, troubleshooting, and recommendations without a person stepping in, Agentforce is the better choice. It’s great for companies that want to automate tasks and let AI work in the background.
For the best results, many businesses use both—Copilot to assist employees and Agentforce to run automated processes in the background.
“These tools don’t replace each other. They work together to improve efficiency inside Salesforce.” — Augmon Jolley, Salesforce Consultant at SOLVD
At SOLVD, we help businesses set up and customize AI tools inside Salesforce. Whether you need Einstein Copilot for assistance or Agentforce for automation, we’ll make sure it works perfectly for your team.
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From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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