SOLVD BLOG

What is the Atlas Reasoning Engine within Agentforce?

What if your AI assistant could think things through, double-check its work, and get the job done right every time? That’s exactly what the Atlas Reasoning Engine promises. Coming to Salesforce’s Agentforce in February 2025, this new tool will make AI smarter, more accurate, and even easier to rely on.

Let’s break down what this means for you and your business.

What Does the Atlas Reasoning Engine Do?

At its core, the Atlas Reasoning Engine is designed to make Agentforce better at solving problems. It doesn’t just do tasks—it evaluates its work and adjusts until it gets the best possible result.

“Think of it like a coworker who keeps improving their work until it’s perfect,” says Evan Connell from SOLVD.

Here’s how it works:

  • Thinks in Steps
    • The engine doesn’t stop at one answer. It checks and rechecks every part of a task.
    • For example, if you ask for a customer quote, it looks at product info, customer history, and any related issues to make sure everything lines up.
  • Fixes Mistakes
    • Instead of letting one small error ruin the outcome, the engine reviews its progress and adjusts as needed.
    • This means fewer errors and better results.
  • Works as a Team (Coming Soon)
    • In the future, Agentforce agents will be able to team up, dividing complex tasks to get things done faster and smarter.

Why It Matters

The Atlas Reasoning Engine is all about making life easier for your team.

  • For Sales Teams: Get accurate, data-backed quotes and recommendations that you can trust.
  • For Customer Support: Solve problems faster with smarter suggestions and fewer mistakes.
  • For Leaders: Spend less time fixing errors and more time focusing on big-picture goals.

A Real-World Example

Let’s say a customer wants to upgrade their subscription. With the Atlas Reasoning Engine, Agentforce doesn’t just suggest a generic solution. It looks at what the customer has bought before, checks for any past issues, and finds the best option for them—all in one go.

“It’s like having a personal assistant who knows your business inside and out,” Evan explains.

What’s Next?

The February 2025 launch of the Atlas Reasoning Engine is just the start. Future updates will include features like team-based tasks and deeper integrations with Salesforce’s Data Cloud. These improvements will make Agentforce even more powerful over time.

Why Wait?

If you’re ready to bring smarter AI into your business, now is the time to get started. At SOLVD, we help businesses set up and customize Salesforce tools to fit their needs. Whether you’re just getting started or looking to optimize your current setup, we’ve got you covered.

“AI is only as good as the way you use it,” Evan says. “Let us help you get it right.”

Ready to see how the Atlas Reasoning Engine can transform your business?

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Testimonials

Our clients say

From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!

Veronica Wong Director of Operations at Pathstream

SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.

Matt Benzaquen Sr Manager, Sales Strategy at Instabug

As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.

Tim Tuttle CFO at Relevate Health Group

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