Success with SOLVD | Blue Lava

SOLVD BLOG

Success with SOLVD | Blue Lava

SOLVD Client
Success Stories

As innovators in the industry, we impart intelligent solutions, insightful knowledge, and unsurpassed guidance. We’ve honed a collection of highly skilled professionals and cutting-edge tools to tackle complex problems and deliver. We only hire people we like to work with and we’re confident you’ll like them too. We promise direct communication and collaboration in a friendly environment built on approachability and support.

Working with our clients is our favorite thing we do at SOLVD, that and our holiday dinner at Valters 😊

INDUSTRY: High Tech

PRODUCTS: Service Cloud,Customer 360 Platform,Experience Cloud

SERVICES: Product Implementation

Blue Lava provides the comprehensive insights and actionable data needed to effectively measure, optimize, and communicate your program – all in one platform.

WHAT THEY NEEDED?

Blue Lava needed a customer knowledge base for their existing clientele. This knowledge base needed to provide information across a variety of topics regarding their platform as well as maintain the same branding as their website. Blue Lava also needed the ability to report on knowledge base activity and knowledge articles in order to receive insight on client needs and gaps in the knowledge base content.

HOW WE SOLVD IT

SOLVD developed custom themes and responsive front-end code to match website branding. SOLVD’s team configured a knowledge base, organized by topics and data categories to facilitate publishing knowledge articles quickly and assigning them to the correct topics on the customer Experience site. SOLVD also developed custom authentication/registration processes to ensure that people registering for the community were actual customers of Blue Lava.

WHAT THEY SAID

“Jonathan and Jenna were fantastic to work with. They helped us create a Knowledge Base for our product and as a direct result of their efforts, we now have an incredibly valuable and well-built tool to share with our customers. At one point in our project, we needed to change the scope. Both Jonathan and Jenna were extremely responsive and helpful with this change. They were able to help us quickly create a new plan, communicate options and ideas, and execute flawlessly on the new plan.

We could not have asked for a better team to partner with on this project. We rated them a five out of five on every element of the follow-up survey and only wish we could have rated them even higher.” – Jen Sanford Director of Product Marketing at Blue Lava