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Why does AI sometimes give me inaccurate information

Becca Lough

If you’ve ever used AI tools like ChatGPT, Gemini, or GitHub Copilot and gotten the wrong answer, you’re not alone.

AI can be helpful, fast, and powerful—but sometimes it just makes stuff up.

At SOLVD, we help businesses use AI to save time and get better results. But we also show them how to avoid common mistakes—especially when it comes to Salesforce.

“AI can sometimes hallucinate or confidently present incorrect information.” - Miles Blake, SOLVD Consultant

Here’s why that happens—and what you can do to use AI smarter.

Why AI Gives Inaccurate Answers

AI tools work by looking at patterns in massive amounts of text data. They aren’t pulling answers from a live source or a verified Salesforce manual.

That means:

  • Some info is outdated
  • Some is just plain wrong
  • It doesn’t know your org or setup
“AI might suggest outdated API references like Apex methods that were deprecated several releases ago.” - Miles Blake, SOLVD Consultant

In Salesforce, this can lead to errors. For example, AI might give you code that:

  • Doesn’t match your field names
  • Ignores your custom objects
  • Misses your security rules

And unless the AI is connected to your system directly (which most aren’t), it won’t know how things are really set up in your org.

Real-World Example

Let’s say you ask AI to write a trigger to auto-close a case. It might give you a script that works in general—but it doesn’t know if:

  • You already have a flow doing that
  • You’re not allowed to use triggers
  • The trigger would conflict with other logic
“It won’t verify if your org already manages this through a flow or if there are any policies restricting the use of triggers.” - Miles Blake, SOLVD Consultant

That’s how things break—or create more confusion instead of solving the problem.

So, Is AI Still Worth Using?

Yes—as long as you use it the right way.

AI can help:

  • Speed up research
  • Draft code
  • Save hours on repetitive tasks

But it needs a human in the loop. Someone who knows the system, can check for mistakes, and adjust things to fit the real context.

“Despite these limitations, AI remains an incredibly powerful tool, especially when used appropriately and with proper oversight.” - Miles Blake, SOLVD Consultant

That’s why we work closely with our clients at SOLVD.cloud—to make sure they’re getting the best out of AI without running into trouble.

Ready to Use AI the Right Way?

We help Salesforce teams use AI safely, effectively, and with confidence.

📅 Book a free discovery call with SOLVD.cloud to learn how we can help you build smarter, safer automations using AI.