What are Agentforce's core features
Salesforce has introduced a smart AI tool called AgentForce. It does more than a basic chatbot. It uses AI to collect information, think through problems, and take action. But what makes AgentForce useful? Let’s look at its three main features: Data, Thinking, and Actions.
Data – The Information AgentForce Uses
AgentForce works with Salesforce data. Businesses decide what information the AI can see, just like setting permissions for a Salesforce user.
“When you create a new user, you control what they can see and do. The same applies to AgentForce.” – Josh Kartchner, SOLVD Consultant
AgentForce can also connect to Data Cloud. This allows businesses to bring in data from different sources, helping AI see the full picture.
Thinking – How AgentForce Makes Smart Choices
AgentForce is more than a chatbot with pre-set answers. It uses AI models like Large Language Models (LLMs) and the Atlas Reasoning Engine to understand data and respond correctly.
“The Atlas Reasoning Engine helps AgentForce think and make smart choices based on the data it gets.” – Josh Kartchner, SOLVD Consultant
This means AgentForce can process customer requests, solve issues, and offer solutions in real time.
Actions – What AgentForce Can Do
After understanding the data, AgentForce takes action. AI agents can:
- Give recommendations based on past customer interactions.
- Complete tasks like updating Salesforce records.
- Automate workflows to reduce manual work.
Like human users, AgentForce can only do what it has permission to do. Businesses can set up the AI’s abilities based on their needs.
How to Start Using AgentForce
AgentForce is part of Einstein Generative AI in Salesforce. Businesses can create and customize AI agents for customer service, sales, and more.
To see AgentForce in action, visit SOLVD.cloud or check out our YouTube channel for demos and insights.
Want to use AI to improve your business? Try AgentForce today!