What metrics are available to measure Agentforce's performance?

If you use Agentforce, you should know if it’s making things easier. The best way to check is by looking at simple numbers that show how well it’s working.

Here are six easy ways to see if Agentforce is helping.

1. Are Problems Fixed the First Time?

This means fixing a customer’s issue on the first call, without needing to call again.

Why it matters: If problems get solved fast, customers are happy, and your team saves time.

What to do: If people keep calling back, your team might need better training or better answers.

2. How Many Problems Need a Manager?

This tracks how often customer problems need to be sent to a manager.

Why it matters: If this happens a lot, your team might need more training.

What to do: Teach your team how to handle tough problems on their own.

3. How Many Problems Each Worker Solves

This shows how many customer problems each worker fixes.

Why it matters: If workers solve a lot of problems, customers get help faster.

What to do: If workers rush too much, focus on solving problems well, not just fast.

4. Are Customers Buying?

This shows how many interested buyers actually make a purchase.

Why it matters: A high number means your team is good at helping customers decide to buy.

What to do: If not many people buy, your team may need better training or better follow-ups.

5. How Many Calls Does Your Team Get?

This tracks how many customer calls your team gets.

Why it matters: If your team gets too many calls, they might feel stressed.

What to do: You might need more workers or better self-help options for customers.

6. Are Customers Happy?

This shows how happy customers feel after talking to your team.

Why it matters: Happy customers stay longer and buy more.

What to do: If customers aren’t happy, find out why and fix it.

Why This Matters

Checking these six things helps you see if Agentforce is helping or if something needs to change.

As Miles Blake, a Salesforce Consultant at SOLVD, says:

"Tracking the right numbers helps you know if Agentforce is really working for you."

If you want to make sure Agentforce is doing its best, SOLVD can help.

Want better results with Agentforce?

Book a call with SOLVD today!