SOLVD.cloud
Talk through your project
All articlesArticle

What does AI success look like for your business?

Becca Lough

What does AI success look like for your business

Most businesses know they need to start using AI—but don’t know where to begin. Others have started using it but aren’t sure if it’s actually helping.

At SOLVD, we get it. The future is moving fast, and AI is part of that future. But without a clear plan, it’s easy to waste time and money on tools that don’t move the needle.

As Evan Connell, Consulting Manager at SOLVD, says:

“The main thing driving all of this is business is in the process of getting automated.”

Let’s break it down into a simple roadmap so your team can get real results—not just another shiny tool.

Step 1: Set a Clear AI Strategy

Before you dive into tools, take a step back. What are you trying to achieve? Faster customer service? More efficient sales? Less manual data entry?

“You need to know what outcomes you're going for... There are a lot of companies that say, ‘We've done some implementation,’ but they have no idea if they’re more successful because of it.” - Evan Connell, Consulting Manager at SOLVD

Start by choosing goals you can measure—then build your AI plan around those.

Same Problem, Different Time

Let’s say a customer reports a problem, gets it fixed, but later has the same issue again.

Here, AgentForce can help. Its AI tools can look at past cases and recognize repeat problems. This helps teams respond faster and avoid doing the same work twice.

Same Problem, Different Company

What if two different companies report the same issue? One customer reaches out, and later, another business has the exact same problem.

AgentForce can assist by using AI-powered case sorting. It looks at past cases, suggests previous solutions, and helps agents fix problems faster.

What’s the Best Option?

While AgentForce can help, some businesses may need a custom solution for more complex problems.

Dallin Smith, , Senior Consultant at SOLVD adds:

"If your company struggles with duplicate cases, let’s talk. We can help find the best solution, whether it’s AgentForce or something custom."

If duplicate cases slow down your team, contact SOLVD today. We’ll help you find the best way to speed up support and make your team more efficient.