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What are the limitations of Agentforce's current capabilities?

Becca Lough

AgentForce is a powerful tool that helps businesses with AI-driven customer service. But like any new technology, it has some limits. Knowing what AgentForce can and cannot do will help you set the right expectations.

Which Salesforce Editions Work with AgentForce?

AgentForce only works on Enterprise, Performance, and Unlimited editions of Salesforce. If you use Essentials or Starter editions, you will not have full access to AgentForce.

Agent Limits

Right now, you can only create 20 agents in a single Salesforce account. These agents can be used for different tasks, like handling sales or customer service. But once you reach 20, you cannot add more.

Also, version control is not available for agents. This means you cannot create different versions of the same agent. If you need to make changes, you must turn off the agent, edit it, and then turn it back on.

Topic and Action Limits

Each agent can handle up to 15 topics. A topic is a type of request an agent can manage during a customer conversation. If you need more, you may have to create different agents for different needs.

Within each topic, an agent can perform up to 15 actions. If your business needs more complex workflows, you might need to simplify them to fit within these limits.

Message Limits

When customers send messages to your agents, there are limits on how long those messages can be. Here are the current limits for different messaging platforms:

  • Facebook Messenger: 2,000 characters
  • LINE: 5,000 characters
  • SMS (text messages): 912 characters (500 if special symbols are used)
  • WhatsApp: 4,096 characters
  • Apple Business Chat: 50,000 characters

If a customer’s message is longer than the limit, it may be cut off or need to be split into multiple messages.

Supported Languages

Right now, AgentForce supports only a few languages:

  • French
  • German
  • Italian
  • Japanese
  • Portuguese
  • Spanish

Other languages may be added in the future, but for now, businesses that need support in other languages may face challenges.

Want to Learn More?

AgentForce is growing and improving. If you want to get the most out of it, visit SOLVD.cloud or check out our YouTube channel for more information.

By understanding these limits, businesses can plan better and use AgentForce in the best way possible.