Managed services without the downsides.
Keep a team that knows your business, reach the consultants doing the work, and use agents to move more of the roadmap for one predictable monthly fee.
Compare the support models
Consistent embedded teamA cheaper hourly rate does not help when every ticket starts from zero.
| Shared-ticket support | SOLVD Expertise as a Service |
|---|---|
| A shared pool makes your team repeat the business context | An accountable core team retains the context and stays involved |
| Tickets and coordinators add handoffs before the work begins | Direct Slack access connects you to consultants who can answer and act |
| Manual delivery makes you pay repeatedly for research, documentation, and testing | Agents accelerate repeatable work while experts own quality and judgment |
| Specialists arrive through another estimate, queue, or statement of work | The specialist bench joins the priority without resetting the engagement |
| Variable invoices make the cost of progress hard to predict | A fixed monthly subscription keeps the agreed investment predictable |
| Success is measured by ticket response and closure | Success is measured by reliable releases, backlog movement, and business results |
A consistent team runs the system and moves the roadmap.
Subscription support keeps one accountable team close to the business, then adds specialist depth and governed agents as the priorities change.
- Generalist consultants form the core team that learns the business, owns the backlog, and stays close to the people making decisions.
- Specialists join when architecture, integrations, data, Agentforce, or complex AI work requires deeper expertise.
- Agents accelerate analysis, documentation, testing, QA, and build work under expert review.
- Direct Slack access and a living knowledge base keep the people doing the work connected to the context.
“SOLVD has been an outstanding long-term partner across a multiyear engagement spanning projects of every complexity level.”
Know where the work stands and what comes next.
You can see what we’re working on and what’s next. Weekly updates flag progress and decisions we need from you. Each month, we review the business results together and agree on where to focus.
Prioritize the work
A visible backlog with priorities, owners, and upcoming milestones.
Choose the next work against business value, risk, and purchased capacity.
Deliver and validate
Demonstrations, tested improvements, and client acceptance for the work completed.
Know what changed and what is ready to use.
Stay informed weekly
A written update covering progress, risks, and decisions needed from your team.
Resolve blockers without reconstructing the project history.
Review business results monthly
A review of progress toward your business goals and what to tackle next. Project documents and key decisions stay up to date.
Decide what to improve, continue, or change next.
The monthly business-value review replaces that week’s regular meeting. Deliverables follow the agreed scope and capacity; a new architecture study, migration, or AI implementation is not an automatic monthly inclusion.
“He provides learning knowledge & demo training videos of how our teams can be more self reliant within Salesforce.”
More delivery power, with or without an internal team.
| Accelerate your existing team | Make SOLVD your delivery team |
|---|---|
| Your Salesforce or AI leader sets priorities. SOLVD takes responsibility for agreed workstreams. | Your leaders make the business decisions. SOLVD runs the platforms and delivery backlog. |
| We add specialist expertise, AI fluency, and agent-assisted delivery capacity alongside your people. | Our core team, specialists, and agents cover the delivery needs without you recruiting every role. |
| Your team moves more of the roadmap while keeping its company context and relationships. | You get an accountable Salesforce and AI team that stays close as your business grows. |
Move one real priority while we rebuild the context.
We map the org, active work, past decisions, risks, and priorities while delivering work your team already cares about, so you can evaluate the model through visible progress.
| Recover the operating context | Prove the model on real work |
|---|---|
| We map the org, active work, past decisions, risks, and business priorities into a living knowledge base without waiting for a perfect handoff. | The first sprint moves a priority your team already cares about while the core team builds the context required for what follows. |
Questions people actually ask
What is Expertise as a Service?
Expertise as a Service is our subscription delivery model. Each generalist or specialist subscription unit contributes delivery bandwidth from a mix of consultants and agents working toward your agreed outcomes. A consistent core team retains your business context and keeps delivery accountable.
See the complete EaaSe delivery modelHow is this different from traditional Salesforce managed services?
Traditional managed services often replace the project team with a shared pool, tickets, SLAs, and variable invoices. EaaSe keeps a core team on the business, gives you direct access in Slack, uses agents to accelerate delivery, and works against a predictable monthly fee.
Compare the embedded-team modelIs the monthly support bill fixed?
Yes. The subscription establishes a predictable monthly fee and an available delivery capacity. We prioritize the backlog against that capacity, make trade-offs visible, and discuss any additional project before it changes the commercial commitment.
How do project discounts work for support customers?
Long-term support customers receive our best project pricing. We honor the preferred rate for additional projects added while the support contract is active, so our most committed customers continue to receive our best value across the roadmap.
See current pricingDoes this supplement an internal team or replace hiring?
Both models work. Many of our largest customers have internal Salesforce teams that use SOLVD for parallel capacity, specialist depth, and AI fluency. Other customers use the subscription as their Salesforce and AI team rather than recruiting and retaining every capability themselves.
See the complete embedded-team modelHow do you take over from our current provider?
Onboarding starts with the org, active work, current risks, business priorities, and the people who know how the system is used. We rebuild the context into a shared knowledge base and move a real priority while that understanding develops.
Explore the SOLVR context agent