How RIAs Can Use Action Plans in Salesforce FSC | 3 Powerful Use Cases
If you're a Registered Investment Advisor (RIA), you already know how complex client management can be—from onboarding and compliance to ongoing planning. As your firm grows, the margin for error increases.
That’s where Action Plans in Salesforce Financial Services Cloud (FSC) come in.
At SOLVD.cloud, we help RIAs automate key workflows to stay efficient, compliant, and client-focused. Below, we’ll walk through three high-impact use cases for Action Plans and how they support scale, compliance, and trust.
What Is an Action Plan?
An Action Plan is a reusable checklist of tasks, documents, due dates, and dependencies. Think of it as a prebuilt workflow that ensures every step is done, in the right order, by the right person.
With Action Plans, you can:
✔ Assign tasks to team members
✔ Define task dependencies
✔ Attach required documents
✔ Track progress with dashboards
✔ Launch plans manually or via Flow automation
✔ Maintain audit trails for compliance
“Each action plan ensures that a step doesn’t get missed.” - Ben Fankhauser, SOLVD Consultant
Use Case 1: Client Onboarding
Onboarding is the first major milestone in the client journey—and your best chance to make a strong impression.
Without automation, firms often juggle emails, forms, and handoffs manually. That leads to missed steps and slower time to value.
With Action Plans, you can:
- Send welcome emails
- Collect compliance documents
- Assign tasks to internal roles (advisors, assistants, ops)
- Automate timeline dependencies (e.g., don’t open accounts until forms are signed)
- Track every onboarding stage via dashboards
“You want to have a smooth onboarding process so that you build trust with the client.” - Ben Fankhauser, SOLVD Consultant
Use Case 2: Annual Reviews
Annual or quarterly reviews are more than just best practice—they're a regulatory expectation.
Use Action Plans to ensure these reviews are done consistently and on time:
- Trigger reviews every 12 months automatically
- Prepare investment performance summaries
- Reassess goals and risk tolerance
- Ensure documentation is saved to the client record
- Keep all stakeholders aligned with status dashboards
“You have the template, you have the tasks, and you also have the visibility into how you're trending.” - Ben Fankhauser, SOLVD Consultant
Use Case 3: Financial Plan Development
Creating a financial plan often involves collaboration across advisors, analysts, and operations.
Action Plans help you:
- Guide each step—from data gathering to final delivery
- Track needed documents like tax returns and estate docs
- Set deadlines and assign owners
- Maintain visibility across the entire workflow
“It does a good job at organizing your team, organizing the tasks, and making sure that everything gets done.” - Ben Fankhauser, SOLVD Consultant
Why It Matters
RIAs operate in a high-trust, high-regulation space. Action Plans not only make your business more efficient—they help you prove you’re following a fiduciary process, every step of the way.
Once implemented, they become part of your firm’s operational muscle memory—saving time and reducing risk every day.
Ready to Automate Your Advisory Workflows?
At SOLVD.cloud, we help RIAs design and implement Action Plans tailored to your team’s workflow—while ensuring they work seamlessly with Salesforce FSC.
📅 Schedule a free consultation and let’s build your first Action Plan together.
Let automation handle the checklist—so you can focus on your clients.